Knowledge base

Exchanges & Returns (3)

Refund (1)

• When will I receive my refund?

Exchanges (1)

• How do I exchange my bike?

Returns (2)

• How do I return a bike?
• How do I return an accessory?

Ordering (4)

Sales (1)

• Do you have any sales or promotions?

Size (1)

• How do I pick the right size bike?

Payment (1)

• How do I complete my purchase using installments?

Changes (5)

• Can I change my order after it has been placed?
• Can I cancel my order with no penalty?
• Can I add more items to my order?

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Warranty (1)

Warranty (2)

• Start a Warranty Claim
• Glerc Bikes Warranty Policy

Shipping (2)

Shipping (11)

• Can you ship to a PO Box?
• How do I upgrade to faster delivery?
• Do you offer international shipping？

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Tracking (1)

• How can I track my order?

Accessories (1)

Accessories (3)

• Special Installation Notice for Training Wheels
• Doll Seat Installation Guide
• How can I see what’s included with the bike?

Assembly Instructions (2)

Assembly (1)

• How do I assemble my Glerc Bikes?

Kids bike (1)

• New bike assembly instructions

FAQs (3)

Product FAQs (8)

• What is the insurance premium and what services does it cover?
• Do you offer discounts for bulk orders or wholesale inquiries?
• What is the difference between "Little Miss" and "Little Molly"?

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Support FAQ (1)

• How to contact Support?

Plans and pricing FAQ (1)

• How to change my billing currency?

Bike Support (1)

Bike Support (14)

• How to Assemble Your Kids’ Bicycle
• Bike Brake Failure: Common Causes & How to Fix Them
• Bike Helmet Sizing Guide: How to Measure for Perfect Fit

View all 14