1. Scope
Applies only to items ordered and shipped directly from glercbikes.com.
2. Free Returns & Exchanges
Quality issues
Items lost in transit
3. Returns with Fees
Non-quality reasons:
Bikes & helmets → 15% handling fee
Accessories → 50% fee (except quality or shipping problems)
Clearance items (40%+ off) → Final sale, no returns. Free replacement only if quality/shipping issue.
4. Conditions for a Successful Return
Within 45 days of purchase
Brand new, never used
Unassembled and in original packaging
All spare parts intact and undamaged
5. Refunds
Issued to original payment method, usually within 5–10 business days
If delayed → first check with your bank/credit card.
6. Price Protection
All items: 15 days
With Worry-Free Insurance: 45 days
? For full details, please refer to:
https://www.glercbikes.com/pages/return-policy
? Questions? Contact our customer service team: support@glercbikes.com
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