Warranty

Q1: Does my bike have a warranty?
A: Yes, all GLERC bikes purchased from this website come with a limited warranty. Coverage depends on the part category and usage.

Q2: How long is the frame warranty?
A: The frame has a lifetime warranty for the original purchaser, covering defects in materials and workmanship.

Q3: How long is the warranty for other parts?
A: Normal parts (e.g., handlebars, brakes, saddle) are covered for 1 year. Wear parts (e.g., tires, brake pads, bells) are covered for 45 days.

Q4: What if my bike is damaged during shipping or parts are missing?
A: Claims for significant shipping damage or missing parts must be made within 30 days of purchase.

Q5: How do I make a warranty claim?
A: Contact our customer support team with your order number, a clear description of the issue, photos, and a short video. We will respond within approximately 3 business days.

Q6: Are there any limitations?
A: Warranty applies only to the original owner. It does not cover misuse, accidents, weather damage, modifications, stunt riding, jumps, or carrying more than one rider (except tandems).

For full warranty details: https://www.glercbikes.com/pages/warranty-claims
Contact our customer support team: support@glercbikes.com