Start a Warranty Claim

Created by Rachel Lane, Modified on Tue, 16 Sep at 11:04 PM by Rachel Lane

Lifetime Warranty

At Glerc, we offer a lifetime warranty on all bike frames purchased directly from glercbikes.com.
For details about the warranty coverage on other components, please refer to our Warranty Policy.

Please note: This warranty policy only applies to purchases made on glercbikes.com. If you purchased a Glerc product from a physical retail store, please contact the store directly for warranty service.

1. How to Submit a Warranty Claim？

After reviewing the Warranty Policy, please send an email to support@glercbikes.com to initiate your warranty claim. Be sure to include the following in your message:

Your order number or the email address used at checkout
A clear description of the issue
Your preferred resolution (e.g. replacement part, repair, etc.)
Photos or videos showing the problem clearly, to help us process your claim more efficiently

2. Need Help?

If you have any questions or need assistance, feel free to contact us at support@glercbikes.com. We’ll get back to you as soon as possible.

Thank you for choosing Glerc!
We are committed to continually improving our product quality and customer satisfaction. Appreciate your trust and support!