1. Can I Change My Bike After Ordering?  

• Before shipment: You can change the model or style of your bike for free—no additional charges apply.

• After shipment:

  • If you purchased insurance, the exchange is still free.

  • If not, a 15% fee of the original bike price will be charged to cover shipping interception and handling costs.

• After delivery: Once the goods have been signed for, shipping insurance will no longer be valid. Cancellations for reasons other than quality or shipping issues will incur a 15% handling fee.

 2. What If the Bike I Ordered Is Out of Stock?  

If the bike you originally ordered becomes unavailable, we recommend the following:

1. Choose a different color of the same model (if available);

2. Or consider switching to a different size.

In any case, please contact our customer service first to confirm stock availability before making a change. This ensures your replacement bike is ready to ship.

 3. How to Request an Exchange  

To begin the exchange process, please email us at support@glercbikes.com
After receiving your request, we will respond promptly and guide you through the necessary steps:

1. Attempt to intercept the original shipment (if already sent);

2. Confirm the new bike’s availability;

3. Ship the replacement bike and send you an updated tracking number via email so you can follow the delivery.