For an order placed on the Glerc US website, open our Order Tracking page and follow the instructions shown there.
If you received a shipping email, have its tracking number ready.
If you cannot find your order or the tracking has not updated
Email support@glercbikes.com with your order number and a short description of the problem. If available, include your tracking number and the latest status or error shown. You do not need to resend details already provided in the same conversation.
We will need to check the current order and carrier information before confirming the next step. An estimated delivery date may change.
For an order placed through another marketplace, check that marketplace's order page or support channel.
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