Logistics Issues

Q1: What if there’s no logistics update for my package?
A: If your package has no status update for 7 consecutive days, contact our Customer Service. After a 7-day investigation, we will offer a free replacement or a full refund if the package is confirmed lost.

Q2: What happens if my package is lost during transit?
A: If the logistics provider confirms the loss, we will immediately provide a replacement or a full refund to your original payment method.

Q3: What if the tracking shows delivered but I didn’t receive it?
A: You must submit valid evidence (e.g., police report, courier proof, or surveillance footage) within 3 days of the delivery date. Without proof, we cannot issue a refund or replacement.

Q4: What if the package is returned to the warehouse?
A: Contact Customer Service to confirm. Once confirmed, we can provide a full refund or reissue after reconfirming the delivery address.

Q5: What if my package arrives damaged?
A: Contact Customer Service immediately with photos and order proof. Solutions depend on damage severity:

• Minor: Coupon for next purchase

• Moderate: Free replacement of damaged parts

• Severe: Free replacement + additional £10 compensation

• Critical: Full refund or brand new replacement

For full shipping details and logistics policy:
https://www.glercbikes.com/pages/abnormal-logistics-disclaimer
Contact our customer support team: support@glercbikes.com