Damaged Parts – Unable to Assemble or Use Properly

If any parts arrive damaged and prevent proper assembly or safe use, here’s how to identify common issues and get replacements fast.

Common Damaged Parts Issues

1. Same-Side Pedals Installed
   Both pedals are left or right side, causing installation problems.
2. Crank Arm Threads Stripped
   Damaged threads prevent pedals from securing tightly.
3. Inner Tube Punctured
   Tire leaks air, making riding impossible.
4. Stunt Bike Hub Malfunction
   Hub slips or won’t drive the bike forward.
5. Broken Hand Brake
   Brake lever cracked or pieces missing.
6. Cracked or Worn Tires
   Tires show cracks, damage, or excessive wear.
7. Broken Accessories
   Basket bent or damaged; plastic parts faded or cracked.
8. Bent or Misaligned Fender
   Fender scratched, dented, or won’t fit properly.
9. Broken Brake Cable or Clamp
   Brake wire damaged or clamp rubbing wheel.
10. Scratched Crank or Handlebar
    Visible damage affecting function or comfort.
11. Damaged Reflector
    Broken or missing reflective safety parts.
12. Rust on Metal Fittings
    Corroded iron parts affecting durability.
13. Moldy Wicker Basket
    Mold growth due to storage conditions.

What To Do

1. Take Clear Photos of the damaged parts and packaging.
2. Send Photos and Order Number to our customer support.
3. We’ll send replacement parts.

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