Sometimes, during shipping and handling, packages may be damaged, causing certain parts or accessories to go missing from your order. We understand how frustrating this can be, and we’re here to help you resolve it quickly.
Why Parts Might Be Missing
- Damage During Transit: Rough handling or accidental impacts can cause the package to open or parts to fall out.
- Logistics Errors: Sometimes parcels are lost or partially damaged during transportation.
How to Report Missing Parts
To assist you efficiently, please follow these simple steps:
- Take Clear Photos of the Missing Part Area：You only need to take photos that clearly show the part or accessory that is missing or the specific area where it should have been included.
- Contact Our Customer Service Team：Send us the photo along with your order number and a brief description of the missing part. This helps us verify the issue quickly.
- Replacement Parts Will Be Sent：After verifying your claim, we will arrange for the missing parts to be shipped to you as soon as possible, free of charge.
Tips for a Smooth Resolution
No need to photograph every item or the entire package—just focus on the missing part or where it should be. Keep your packaging materials until the issue is resolved.
Respond promptly to any follow-up questions from our support team to speed up the replacement process.
If you have any questions or need further assistance, feel free to contact our customer support. We’re committed to making sure you receive everything you ordered in perfect condition.
Need Help?
If you have any questions or need assistance, feel free to contact us at support@glercbikes.com. We’ll get back to you as soon as possible.
Thank you for choosing Glerc!
We are committed to continually improving our product quality and customer satisfaction. Appreciate your trust and support!
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